We are now offering grooming services!

Animal Hospital of the Hills FAQs

There is no question too big or too small for our veterinary team. We have answers to some of our most common questions.

Frequently Asked Questions

Where are you located?
What are your hours?

Mon – Fri: 7:30 am to 5:30 pm
Sat & Sun: Closed

What services do you provide?

We are a full-service companion animal hospital. We provide a wide range of medical and surgical care for dogs and cats. We also accept boarding and grooming appointments.
Do you operate by appointment? Can I bring my pet in without an appointment?

We prefer to make appointments to minimize waits. We make every attempt to work with seriously sick or injured pets as soon as possible, however, there may be times when we will be unable to do so, and will recommend other emergency services to reach out to.

How do you handle emergencies outside of office hours?

After-hour emergencies are referred to Veterinary Specialists of Birmingham or Steel City.
Do you offer grooming? What is the procedure?

We do offer grooming services ranging from bath and brush to full cut. All pets coming to be groomed must be current on required vaccinations prior to grooming. Call the main number to schedule your pet’s groom.

Does your hospital treat birds or exotics?

No, we do not treat birds or exotic pets. However, we are happy to refer you to a practice that does.
Do you board pets?
We do offer boarding accommodations for your dog or cat. All boarding animals must be current on required vaccinations prior to boarding.
Where do you keep my pet if he or she has to stay overnight?

Each pet will have a separate compartment to stay in overnight. Animals are segregated according to case and species.
Will someone be with my pet if he or she has to stay overnight?

No. We do not have staff members stay in the hospital overnight. Animals requiring round-the-clock attention may be transferred to the Veterinary Specialist of Birmingham or Steel City.

My pet was treated at your hospital, and now it seems that the itching/ear infection has come back. Can I get more medicine?

Generally, we should see the pet again if no refills are indicated on the prescription label.
I took my pet to another veterinarian when she was sick. Now, I just need more medicine and your office is closer. Can I pick up more medicine from you?

It is illegal for us to dispense medication to pets that we have not seen. We may only prescribe for pets we have seen in the last 12 months.
Do you bill?

We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application.
Do you take personal checks?

Do you take credit cards?

We take Mastercard, Visa, Discover, American Express and CareCredit.
Do you give senior citizen discounts?

We do not currently have a senior citizens discount in place.
Do you take spay/neuter certificates?

We are not currently participating in any spay/neuter programs.
What is your policy on deposits when an animal is hospitalized?

With seriously ill or injured animals, we may require a deposit at the time of hospitalization. This is usually half of the estimated charges. The balance of the bill is required at the time of discharge of the animal.